Privacy Policy
Last updated: 26 October 2026
1. Who We Are
Networking KnoWho Ltd, trading as NetKno, is a company registered in England and Wales (Company Number: 13117715).
We provide networking training, mentoring, coaching, consultancy, event hosting and related professional services.
Networking KnoWho Ltd also operates NetworkWhere, a platform connecting businesses and professionals with networking opportunities.
This Privacy Policy explains how we collect, use, store and protect personal information when you interact with our business, websites, services and activities.
Networking KnoWho Ltd is the data controller for personal information collected directly through its business activities, except where we act as a data processor on behalf of another organisation.
We are registered with the Information Commissioner’s Office (ICO) and pay the annual data protection fee.
We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.
2. Personal Information We Collect
Depending on how you interact with us, we may collect:
Contact information: Names, email addresses, telephone numbers, business addresses and professional contact details.
Business information: Organisation names, job titles, business sectors, websites and professional interests.
Client information: Information provided during enquiries, consultations, mentoring, coaching and training activities.
NetworkWhere account information: Registration details, business profiles, account preferences and information submitted for publication.
Communications: Emails, enquiries, feedback and correspondence.
Transaction information: Details relating to purchases, invoices and payments.
Website information: Technical information such as IP addresses, browser details and website activity, where collected through our websites and associated services.
Marketing preferences: Information about your communication preferences and any consent you provide.
We aim to collect only the personal information reasonably necessary for the relevant purpose.
Where we receive personal information from a commissioning organisation or business support provider, we process that information in accordance with applicable data protection requirements and any agreed information-sharing arrangements.
3. How We Use Personal Information
We may use personal information to:
Respond to enquiries and communicate with clients and prospective clients.
Deliver training, mentoring, coaching, consultancy and other professional services.
Develop tailored networking strategies, action plans and supporting resources.
Manage bookings, appointments and business relationships.
Administer NetworkWhere accounts and business listings.
Provide information about networking opportunities, events and relevant services.
Manage contracts, invoicing and financial records.
Improve our services through feedback and evaluation.
Maintain the security and functionality of our websites and systems.
Meet legal, regulatory and contractual obligations.
We do not sell personal information to third parties.
4. Our Legal Bases for Processing
Under UK GDPR, we process personal information where an appropriate lawful basis applies.
These may include:
Contractual necessity: Where processing is necessary to provide services you have requested or fulfil contractual obligations.
Legitimate interests: Where processing is reasonably necessary to operate our business, manage professional relationships, respond to enquiries, improve services or maintain appropriate business records, provided these interests are not overridden by individuals’ rights.
Consent: Where you have actively agreed to particular processing activities, such as receiving certain marketing communications or accepting non-essential cookies.
Legal obligations: Where we must process or retain information to comply with applicable laws, including financial and tax requirements.
The lawful basis used depends on the specific purpose and circumstances of the processing.
Where we rely on consent, you may withdraw it at any time.
5. How We Store and Protect Information
We use established digital systems to manage business information and client records.
These include:
Pipedrive CRM
Pipedrive is used to manage client and prospective client contact information, professional relationships, enquiries and relevant business communications.
Google Drive
Google Drive is used to store business documents, client resources, consultancy materials and other relevant records.
Website and hosting services
Information submitted through our websites may be processed or stored through our website hosting, account management and associated service providers.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Access to personal information is limited to those who require it for legitimate business purposes.
We review our information management arrangements periodically and take appropriate action where improvements are identified.
Although we take reasonable precautions, no internet-based system can guarantee absolute security.
6. Sharing Personal Information
We may share personal information where necessary with:
Service providers supporting our business operations, including Pipedrive, Google and relevant website service providers.
Accountants, insurers and professional advisers where reasonably necessary.
Payment service providers where required to process transactions.
Commissioning organisations and delivery partners where information sharing is necessary, appropriate and lawful.
Public authorities or regulators where disclosure is required by law.
Where NetKno delivers services on behalf of another organisation, relevant information may be shared with that organisation in accordance with the agreed delivery arrangements and applicable data protection requirements.
We do not disclose confidential client information to other organisations without an appropriate lawful basis.
We take reasonable steps to ensure that organisations processing personal information on our behalf provide appropriate data protection safeguards.
7. International Data Transfers
Some of our digital service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that an appropriate lawful transfer mechanism applies, such as UK adequacy regulations or approved contractual safeguards.
We review relevant service provider arrangements as appropriate.
8. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including any applicable legal, contractual, accounting or regulatory requirements.
Retention periods depend on the nature of the information.
For example:
Client and business records: Retained while relevant to an active professional relationship and for an appropriate period afterwards.
Financial records: Retained for the period required by applicable accounting and tax legislation.
Marketing information: Retained while there is a valid reason to maintain contact, subject to marketing preferences and applicable legal requirements.
NetworkWhere account information: Generally retained while an account remains active, subject to legitimate retention requirements.
Consultancy and mentoring records: Retained for an appropriate period based on the nature of the service, contractual requirements and legitimate business needs.
We periodically review retained information and securely delete or anonymise personal data when it is no longer required.
9. Your Data Protection Rights
Under UK data protection legislation, you have certain rights concerning your personal information.
Depending on the circumstances, these include:
Right of access: Request a copy of the personal information we hold about you.
Right to rectification: Request correction of inaccurate or incomplete information.
Right to erasure: Request deletion of personal information where applicable.
Right to restrict processing: Request that certain processing activities are limited.
Right to object: Object to processing in certain circumstances.
Right to data portability: Request transfer of eligible personal information.
Right to withdraw consent: Withdraw consent where processing relies on it.
Rights relating to automated decision-making: Protection against certain decisions made solely through automated processing.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, please contact us using the details at the end of this policy.
We will respond within the timeframes required by applicable data protection legislation.
You also have the right to complain to the Information Commissioner’s Office if you are concerned about how your personal information has been handled.
10. Marketing Communications
We may contact clients, prospective clients and professional contacts with information about our services, networking opportunities, events and other relevant activities where permitted by applicable marketing and data protection laws.
Where consent is required, we will obtain it before sending marketing communications.
You can unsubscribe from marketing emails using the unsubscribe instructions provided or by contacting us directly.
Opting out of marketing will not prevent us from sending necessary communications relating to services, contracts or existing business arrangements.
11. Cookies and Website Analytics
Our websites may use cookies and similar technologies to support website functionality, security, user preferences and performance monitoring.
Some cookies are necessary for websites to function correctly.
Other cookies, including certain analytics and marketing cookies, require consent before they can be used.
Where required, visitors will be provided with appropriate information and controls to accept or reject non-essential cookies.
You can also manage cookies through your browser settings.
Information about the specific cookies and third-party tracking technologies used on our websites should be available through the relevant website cookie settings or cookie notice.
12. NetworkWhere
NetworkWhere is operated by Networking KnoWho Ltd and provides information about networking opportunities, events and business connections.
Where users create accounts or submit business listings, we process the information necessary to administer those accounts and provide the relevant services.
Information intentionally submitted for publication, such as business names, descriptions, websites and professional contact details, may be visible to other website users or members of the public.
Users should avoid including personal information in public listings unless they are comfortable with that information being publicly accessible.
Users may contact us to request corrections or removal of personal information, subject to applicable legal requirements.
13. Research, Feedback and Service Improvement
NetKno uses professional experience, participant feedback and relevant research to develop and improve its services.
Where feedback or evaluation information is collected, we aim to use anonymised or aggregated information where appropriate.
Where personal information is required for research or evaluation activities, we will ensure that an appropriate lawful basis and relevant safeguards are in place.
Participation in research or evaluation activities will be subject to the arrangements communicated to participants.
14. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in legislation, our services, technology or information management practices.
The latest version will be published on our website, with the date of the most recent update shown at the top.
Where changes materially affect how we process personal information, we will provide additional information where required.
15. Contact Information
Networking KnoWho Ltd
Trading as NetKno
Company Registration Number: 13117715
Registered in England and Wales
For privacy enquiries, requests concerning personal information or questions about this policy, please contact us through the contact form or published contact details on the NetKno website.
Data protection contact: Jeni Smith, Director.
You can also contact the Information Commissioner’s Office if you have concerns about how your personal information is processed.
